Viral video sparks outrage as group prevents a ride-hailing driver from picking up passengers at Thai Nguyen Bus Station, forcing a mother carrying a child to get out of the car.
On August 4, a video spread across social media showing a disturbing incident at Thai Nguyen Bus Station (Phan Dinh Phung Ward, Thai Nguyen City). In the footage, a ride-hailing taxi was blocked by a group of people while attempting to pick up passengers, sparking public outrage online.
Incident Details
According to initial reports, the event occurred around 10:47 a.m. on August 3. The ride-hailing driver had just arrived to pick up a customer who had booked through a mobile app when several individuals approached, blocked the vehicle, and opened the doors without consent.
One man, wearing a white cap and sunglasses, is seen in the video ordering a woman carrying a small child to exit the vehicle, then pulling another young woman away as she attempted to board.
A screenshot from the video shows the confrontation, clearly depicting the group obstructing the taxi and preventing it from operating.
Public Reaction and Ongoing Issues
The video quickly attracted widespread criticism, with many netizens pointing out that this kind of obstruction against ride-hailing services at the Thai Nguyen Bus Station is not uncommon — and appears to be a recurring issue.
Commentators expressed concern over the limitation of passengers’ right to choose transportation services, and said such behavior negatively affects the image of a modern, civilized transportation environment.
Official Response
Speaking to the press, Thai Nguyen Bus Station authorities confirmed they were aware of the incident and had summoned the individuals involved for a meeting on the morning of August 4.
“We are working closely with the police to investigate the matter thoroughly. The bus station has a clear stance — we do not cover up for anyone,” a representative stated.
A manager from Binh An Taxi, a company operating at the station, also confirmed the incident. He noted that Binh An has an exclusive business contract with Thai Nguyen Bus Station, granting it the sole rights to pick up passengers inside the station.
Other ride-hailing or taxi services are only permitted to drop off passengers, not pick them up inside the station, unless they wait outside the station gates.
“We’ve reported the situation to authorities and have requested an investigation into the motivations behind the spread of potentially misleading information that may harm our company’s reputation,” the Binh An Taxi representative added.
Legal Action Pending
The case is currently being handled by the Phan Dinh Phung Ward Police, who are working to determine if any legal violations occurred. The authorities have pledged to handle the case in accordance with the law.
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